Connect says this platform is on a higher plan

Some platforms unlock on higher plans. YouTube, Facebook, Threads, Telegram and Discord are on every plan.

What you see

Pressing Connect shows a plan message, or a connected channel shows "Paused — plan limit" with an Upgrade to restore button.

  • TikTok is available on the Creator plan and above. Upgrade your plan to connect it.
  • Channel paused by your plan limit — upgrade to restore it.

Why it happens

Each plan unlocks a set of platforms. Free includes YouTube, Facebook, Threads, Telegram and Discord. Creator adds Instagram, TikTok and Pinterest. Studio adds LinkedIn. Agency includes everything. If you move to a plan that doesn't include a platform you'd already connected, that channel is paused rather than deleted.

How to fix it

  1. Check which plan includes the platform on the Pricing page.
  2. Upgrade from Profile → Billing & plan, or from the Pricing page.
  3. Go back to Connections and press Connect again. A paused channel resumes once your plan includes it.
  4. If you don't want to upgrade, publish that post to your other channels. Nothing else is blocked.

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Still stuck? Contact support

Open the chat assistant in the corner and ask for a person, or email support@clepora.com. Tell us what you were doing and the exact message you saw. You can also reach us from the contact page.