Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") form a legally binding agreement between you and Clepora. By registering an account, you confirm that:

Clepora is operated by Pontelon LLC, a Maryland limited liability company, registered at 306 W Redwood St Ste 201, Baltimore, MD 21201. References to "Clepora", "we", "us" and "our" in these Terms mean that company.

• You have read, understood, and agree to be bound by these Terms, our Privacy Policy and our Refund Policy
• You are at least 18 years of age
• The information you provide is accurate and complete
• You have the legal authority to enter into this agreement, and, if you use Clepora for a business or other organisation, the authority to bind it to these Terms
• Because Clepora uses YouTube API Services, you agree to be bound by the YouTube Terms of Service (see section 6)

If you do not agree to these Terms, you may not use Clepora.

2. Age Requirement

3. Accuracy of Information

You agree that the information you give Clepora is accurate, current and complete, and you will keep it up to date. This includes:

• Your name, email address, and account details
• Your age and eligibility to use the Service
• Your ownership or authorisation to use the content you upload
• Your authority to connect and publish to the social media accounts you link

If you give false or misleading information, we may suspend or close your account (see section 10.2), and you are responsible for harm it causes, as set out in section 13.

4. Account Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately at support@clepora.com if you suspect unauthorised access
• You may not share, sell, or transfer your account to any other person. Team members you invite through a workspace use their own accounts
• You may not create multiple accounts to circumvent restrictions or bans

5. Content You Upload

5.1 Your Ownership

You retain full ownership of all content you upload to Clepora. By uploading content, you grant Clepora a limited, non-exclusive licence to process, store, and publish the content on your behalf as directed by you. The licence ends when the content is deleted from Clepora.

5.2 Your Responsibility

You are solely responsible for ensuring:

• You own or have the legal right to use and publish the content, including any music in it
• The content does not infringe any copyright, trademark, or other intellectual property rights
• The content does not violate any applicable law or the policies of destination platforms
• You have obtained all necessary consents from any individuals appearing in the content

5.3 Background Music and Attribution

Clepora offers a library of royalty-free background music cleared for commercial use. You can choose a specific track, choose to have one matched to your video automatically, or choose to use no background music at all.

Some tracks are licensed under Creative Commons Attribution (CC BY), which requires the credit to be published with the work. Where you use such a track, Clepora includes the required credit line in the suggested description it writes for that post, where you can see it before anything is published. For YouTube, your title and description are sent exactly as you leave them, so keep the credit in the description when you publish a video that uses such a track. You agree not to remove that credit from a published post, since doing so would breach the track's licence. The exact credit is shown to you in the music picker before you choose.

If you supply your own audio in an uploaded video, you are responsible for holding the rights to it — see 5.2 above and section 7.

5.4 Prohibited Content

You must not upload or publish content that:

• Is illegal under any applicable law
• Infringes intellectual property rights
• Contains explicit sexual or adult material
• Promotes violence, hatred, discrimination, or terrorism
• Contains misinformation or deliberately false claims
• Harasses, threatens, or defames any individual
• Contains malware, spam, or deceptive content
• Violates children's safety or any child protection law
• Violates the Terms of Service of any destination platform

5.5 Content You Import

Some features let you bring content into Clepora from elsewhere, such as importing podcast episodes from an RSS feed. You may only import content that you own or are authorised to distribute. Confirming that you control a feed, for example by entering a code sent to the email address the feed lists, shows that you control that mailbox. It does not give you any rights to the content in the feed.

Sections 5.1, 5.2 and 5.4 apply to imported content exactly as they apply to content you upload, and section 7 applies if imported content infringes someone else's rights.

5.6 AI Suggestions

Some features suggest captions, titles, hashtags and other text, generated automatically by an AI service. Suggestions can be wrong or resemble existing text. You decide whether to use them: review and edit every suggestion before you publish it, because what you publish is your content under section 5.2.

6. Platform Compliance and Connected Accounts

When you use Clepora to publish content to third-party platforms (YouTube, TikTok, Instagram, Facebook, Threads, LinkedIn, Pinterest, Telegram, Discord), you also agree to comply with each platform's respective Terms of Service, Community Guidelines, and Monetisation Policies — including, where you connect a YouTube channel, the YouTube Terms of Service. Clepora is not responsible for content removed or accounts suspended by third-party platforms due to your policy violations.

Clepora uses YouTube API Services. By using Clepora, you agree to be bound by the YouTube Terms of Service.

Clepora itself follows each platform's developer rules, including the Meta Platform Terms, the TikTok Developer Terms, the LinkedIn API Terms and the Pinterest Developer Guidelines.

You connect most social accounts to Clepora through each platform's official OAuth authorization (and, for Telegram and Discord, by providing a bot token or webhook URL you control), and you grant Clepora permission to access and publish to those accounts on your behalf only for the scopes you approve. You may disconnect or release any connected account at any time from the Connections section of your dashboard. Disconnecting revokes Clepora's access token with that platform (where revocation is supported) and removes the stored credentials, after which Clepora can no longer access or publish to that account.

6.1 Media Retention

Clepora is a publishing tool, not a storage service. Rendered media is deleted 7 days after a post is first published, files staged in the Media Library are deleted 7 days after upload, and the media of a post that is never published is deleted 30 days after the post is created unless it is scheduled to publish. The post record, its published links and its analytics are kept.

The practical consequence: once a post's media has been removed you cannot publish it again from Clepora, and you must upload the video again to post it somewhere new. Keep your own master copies. Clepora does not undertake to retain your media beyond the periods stated here or in the Privacy Policy.

6.2 Plan Limits and Platform Availability

• Each plan includes the monthly allowances shown on Clepora's pricing page when you subscribe, such as posts, video uploads, video length, connected channels and team seats. When you reach an allowance, Clepora pauses that activity until it resets at the start of the next month or until you upgrade. We never charge for going over.
• Publishing depends on each platform letting Clepora use its API. Platforms set their own limits, for example on daily uploads, and can change or withdraw access. When a platform limit is lower than your plan's allowance, the platform limit applies, and a post may be delayed or refused until the limit resets. The same daily YouTube upload limit applies on every plan.
• We may change a plan's allowances. A change that reduces what your paid plan includes applies from your next renewal after we give you at least 30 days' notice by email, unless it is forced on us sooner by a platform or by law, in which case we tell you as soon as we can. If you cancel because of a reduction, the Refund Policy explains when the unused part of your period is refunded.
• Plans marked as subject to fair use have high allowances meant for one organisation and its own clients. They may not be used to resell access to Clepora. If your use is far above what is typical for the plan, we will contact you before limiting it.

7. Copyright and DMCA

Clepora respects intellectual property rights. When Clepora edits a video for you, it checks a sample of the audio with a music-recognition service and warns you about likely matches with copyrighted recordings before you publish. Videos you publish in the Original style, which Clepora does not edit, are not checked. These checks are an aid only. They cannot find every infringement, and you remain responsible for having the rights to everything you publish (section 5.2).

If you believe content published through Clepora infringes your copyright, submit a DMCA takedown notice to:

When we receive a valid notice, we remove or disable access to the material held on Clepora, such as a podcast episode or media in your account, and tell you. Content already published to another platform is removed through that platform. If you believe the material was removed by mistake or misidentification, you may send a counter-notice to the same agent with the details required by 17 U.S.C. § 512(g). We then send the counter-notice to the person who complained and restore the material within 10 to 14 business days, unless they tell us they have started court action.

We close, in appropriate circumstances, the accounts of users who repeatedly infringe copyright.

8. Subscriptions, Renewal and Billing

• Automatic renewal. Paid plans are billed in advance, monthly or (where offered) yearly, and renew automatically at the end of each period at your plan's price until you cancel. Before you pay, you are shown the price, how often you will be charged and how to cancel, and you confirm that you understand the plan renews automatically.
• Cancelling. Cancel online at any time in Profile → Billing & plan → Manage billing. You keep your paid plan until the end of the period you have paid for, and you are not charged again. Deleting your account cancels your subscription immediately.
• Refunds. Your first payment for a paid plan is refunded in full if you ask within 14 days. Other refunds are as set out in the Refund Policy, which is part of these Terms.
• Price changes. We may change our prices. A new price applies to your subscription only from a renewal at least 30 days after we email you about it, so you can cancel first if you do not want to continue.
• Changing plans. An upgrade takes effect straight away, and any amount due is shown before you confirm. A move to a smaller plan takes effect at the end of the current period.
• Taxes. Prices do not include taxes. Where we are required to collect sales tax, VAT or a similar tax, it is added to your payment and shown before you pay.
• Failed payments. If a renewal payment fails, we and our payment processor may retry it. If it still cannot be collected, your account may be moved to the Free plan until payment is made.
• Payment is processed by Stripe, our third-party payment processor. Clepora never receives or stores your card details.
• The Free plan displays Clepora's own promotional slots. Which one you see depends on your plan and nothing else — no personal data of yours is used to select it, and no advertising network is involved. Every paid plan is advert-free.

9. Acceptable Use

You must not use Clepora to:

• Violate any applicable local, national, or international law or regulation
• Circumvent any content scanning, copyright detection, or safety system
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Reverse-engineer, decompile, or disassemble any part of the Service, except where the law allows it despite this restriction
• Use automated means to access the Service beyond the provided API
• Send spam or bulk unsolicited messages, or publish to accounts you are not authorised to use
• Get around a country restriction (section 17), for example by hiding your location
• Impersonate any person or entity
• Interfere with the proper functioning of the Service

10. Account Termination

10.1 Termination by You

You may delete your account at any time from Settings → Delete Account. Deletion is permanent and irreversible, and it cancels any subscription immediately.

When you delete your Clepora account, all of your information and every connection to your social media accounts are removed. Clepora revokes and deletes the access tokens for all connected platforms, which means Clepora will no longer have any access to those social media accounts.

10.2 Suspension or Termination by Clepora

We may suspend or close your account if you:

• Seriously or repeatedly breach these Terms
• Provide false or misleading information
• Are under 18
• Engage in fraudulent or illegal activity
• Repeatedly infringe third-party intellectual property rights
• Fail to pay applicable fees

Where it is reasonable, we will tell you first and give you a chance to fix the problem. We may act without notice where the breach is serious, where the law requires it, or to protect other users, a platform or the Service. You can download your data before an account is closed unless the law prevents it.

10.3 If We Stop the Service

If we decide to discontinue Clepora, we will give you at least 30 days' notice by email, so you can download your data, and refund the unused part of any period you have paid for.

11. Disclaimer of Warranties

To the extent the law allows, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability and fitness for a particular purpose. Clepora does not warrant that the Service will be uninterrupted or error-free, or that published content will reach its destination platform without issue, since that depends on the platform. We do not guarantee the accuracy of analytics data retrieved from third-party platforms. This section does not affect warranties or guarantees that the law of your country gives you as a consumer and that cannot be excluded.

12. Limitation of Liability

To the maximum extent permitted by law, Clepora's total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid to Clepora in the 12 months preceding the claim, or (b) $100 USD.

To the same extent, Clepora is not liable for: loss of revenue or profits, loss of data, reputational harm, platform suspensions caused by your content, or any indirect, incidental, or consequential damages.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow to be limited. If you are a consumer in the European Union or the United Kingdom, Clepora is responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care, and the limits above apply only as far as your local law permits.

13. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Clepora and its officers, members, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) brought by a third party and arising from your content, your breach of these Terms, your violation of any third-party rights, or your misrepresentation of age or identity.

14. Your Rights as a Consumer

If you use Clepora as a consumer, you keep every right that the consumer protection law of the country where you live gives you and that a contract cannot take away. Nothing in these Terms, including sections 11, 12, 13 and 15, limits those rights.

How we handle personal data, and the privacy rights you have, are set out in the Privacy Policy.

15. Governing Law and Disputes

• Talk to us first. If you have a dispute with Clepora, email legal@clepora.com with a description of the problem. Most problems can be solved this way, and both of us agree to try in good faith for 30 days before going to court, except for urgent applications to stop a breach of intellectual property or confidentiality.
• Governing law. These Terms, and any dispute about them or the Service, are governed by the laws of the State of Maryland, USA, and applicable US federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
• Courts. Disputes will be decided by the state or federal courts located in Baltimore City, Maryland, and you and Clepora consent to their jurisdiction. Either of us may instead bring a claim that qualifies in a small claims court.
• Consumers outside the United States. If you are a consumer in the European Union, the United Kingdom or another country whose law gives you this right, you also benefit from the mandatory protections of the law of the country where you live, and you may bring proceedings in the courts of that country.

16. Changes to Terms

We may update these Terms. We will notify you of material changes by email and in-app notification at least 30 days before they take effect for your account. If you do not agree, you can cancel and delete your account before that date. Continued use of the Service after that date constitutes your acceptance of the updated Terms. Changes that are required by law or that only benefit you may take effect sooner.

17. General

• Whole agreement. These Terms, the Privacy Policy, the Refund Policy and, where signed, our Data Processing Agreement are the whole agreement between you and Clepora about the Service.
• Severability. If a court finds part of these Terms unenforceable, the rest stays in effect, and the affected part is applied as far as the law allows.
• No waiver. If we do not enforce a term straight away, we can still enforce it later.
• Transfer. You may not transfer these Terms to someone else. We may transfer them to a company that takes over Clepora, and will tell you if we do; this does not reduce your rights.
• Where Clepora is available. Clepora is not offered in every country. You may not use it where the law forbids it, including from a country or region under comprehensive US sanctions, or if you are on a US government restricted-party list. We may limit sign-up or access from particular countries, and we determine your country from your IP address.
• Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control, including outages or changes at social platforms, hosting providers or payment processors.
• Notices. We send notices to the email address on your account. You can send notices to legal@clepora.com.

18. Contact