Monthly post or video upload limit reached

Each plan includes a number of posts and video uploads a month. Counters reset each calendar month.

What you see

Creating a post or uploading a video is refused with a message saying you've used your allowance.

  • You've used all 2 video uploads included in your free plan this month. Upgrade for more, or wait until next month.
  • You've used all 5 published posts included in your free plan this month. Upgrade for more, or wait until next month.

Why it happens

Plans include a monthly allowance. Free: 5 posts and 2 video uploads. Creator: 60 posts and 8 video uploads. Studio: 200 posts and 20 video uploads. Agency: unlimited. Counters reset at the start of each calendar month.

How to fix it

  1. Check your usage in Profile → Billing & plan.
  2. Wait for the new month, when the counters reset.
  3. Or upgrade from the Pricing page for a bigger allowance.
  4. Files staged in the Library don't use video uploads until you process them.

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Still stuck? Contact support

Open the chat assistant in the corner and ask for a person, or email support@clepora.com. Tell us what you were doing and the exact message you saw. You can also reach us from the contact page.