Changing your plan or billing details
Upgrade from the Pricing page. Manage billing opens the billing portal for your existing subscription.
What you see
You want to upgrade, change payment details, or move to a different plan.
- Failed to open billing portal. Please try again.
- Failed to create checkout session. Please try again.
Why it happens
Plans are chosen on the Pricing page. Once you have a subscription, the billing portal handles payment details and subscription changes. Moving to a plan that doesn't include a platform you'd connected pauses that channel.
How to fix it
- Open Profile → Billing & plan.
- To upgrade, press Upgrade plan and pick a plan on the Pricing page.
- To change payment details or your subscription, press Manage billing.
- If a portal or checkout message appears, wait a moment and try again.
- For refunds or anything the portal can't do, contact support.