Sign-in asks for a code from a new device
Signing in from a device or browser Clepora doesn't recognise sends a 6-digit code to your email. It expires after 1 minute.
What you see
After entering your password, Clepora asks for a verification code.
- Invalid or expired code.
- Code expired. Request a new one.
- Enter the verification code.
Why it happens
A sign-in from an unrecognised device or browser needs a code, so a stolen password alone isn't enough. The code goes to your account email and lasts 1 minute. If you turned on two-factor authentication, you use that method instead. Clepora also emails a new-device sign-in alert.
How to fix it
- Check your account email, including spam, for the 6-digit code.
- Enter it within a minute.
- If it expired, press Resend code and use the newest one.
- If you use an authenticator app, enter the code from the app instead.
- Can't reach that inbox? Contact support.