Account locked or can't sign in
Five wrong passwords lock the account for an hour. Reset your password to get back in sooner.
What you see
Sign-in says the account is locked, the password is wrong, or no account was found.
- No account found with that email. New to Clepora? Create a free account.
- Reset link has expired. Please request a new one.
- Reset link is invalid or has already been used. If you requested multiple reset emails, please use the most recent one.
Why it happens
After 5 wrong passwords the account locks for 1 hour to stop guessing. Reset links last 1 hour, and only the newest one works.
How to fix it
- Check you're using the email you signed up with.
- Press Forgot password and follow the newest email. Your recovery email works too.
- If the account is locked, wait for the hour to pass.
- If you were invited to a team, accept the invitation from your email first.
- Still stuck? Contact support from the email on your account.