"This post's media was removed after its retention window"

Rendered files are deleted 7 days after a post first publishes. Upload the video again to post it somewhere new.

What you see

Publishing, reprocessing or clipping an older post is refused because its media is gone.

  • This post's media was removed after its retention window, so it can't be published again. Upload the video again to post it.
  • This post's media was removed after its retention window, so there's nothing left to reprocess. Upload the video again.

Why it happens

Rendered files are deleted 7 days after the post's first successful publish. The post record, its links and its analytics stay. Files staged in the Library also expire after 7 days.

How to fix it

  1. Upload the original video again as a new post.
  2. Tick the channels you want and publish or schedule it.
  3. Anything already live on a platform is unaffected. It's on your channel, not stored by Clepora.

Related articles

Still stuck? Contact support

Open the chat assistant in the corner and ask for a person, or email support@clepora.com. Tell us what you were doing and the exact message you saw. You can also reach us from the contact page.