The dashboard says "Couldn't load"
One section's data request failed. The rest of the dashboard still works; press Retry.
What you see
A section of the dashboard shows "Couldn't load …" with a Retry button, or a request fails with a timeout message.
- The server took too long to respond (over 30s). Check your connection and try again.
- Your session expired. Please sign in again.
Why it happens
Each part of the dashboard loads separately. If one request fails or takes longer than 30 seconds, only that part shows the notice. If every part fails at once, your session has usually expired or your connection dropped.
How to fix it
- Press Retry on the notice.
- If it keeps failing, reload the page.
- If you're sent to the sign-in screen, sign in again. That was an expired session, not lost data.
- Check your internet connection. A slow or blocked network causes the 30-second timeout message.
- Still failing after a reload and a fresh sign-in? Contact support and say which section and roughly when.